Sales: (+91) 996 728 5750  |  Email: info@lumturo.in
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Happy Customers for Life

Customer-focused, technology-enabled field engineering services for enterprise customers

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Make Your Customer Service Experience

Lumturo allows enterprise and end-customers to track workforce, monitor job status and provide feedback in real-time
Lumturo leverages technology to build the best processes and training for our field engineering team, to deliver consistent customer experience.
Lumturo delivers transparency for all stakeholders with simplified invoicing, robust payment mechanisms and reliable inventory management.
75
billion dollars
“Businesses lose $75 bn annually due to poor post sales service”

Lumturo enables your business

Use customer experience as a differentiator.
Increase service revenue.
Drive customer loyalty beyond the purchase.

Lumturo helps you redefine customer service experience from initiation to closure.

Highest Quality Manpower
Skilled, verified, and trained manpower.
e-Training
OEM certified online and on-the-job training modules for continuous improvement.
AI-driven scheduling & dispatch
Cutting edge technology to reduce travel time & ensure the right skill matching.
Tech-enabled process
Standard processes with digital validation for consistent quality of service while reducing administrative time.
Enterprise portal/CRM plugin
Send jobs to Lumturo right from your CRM. Track work order and field team progress realtime.
Customer Connect
One-click view of work order status, estimated completed time, and tracking of engineer progress.

What’s NEW?

Elevate your customer experience

Your customers demand seamless, transparent, reliable and on-demand service. We leverage our advanced technology on the cloud to exceed your customer's expectations.

Last-mile customer connect

Deploy on product QR tags that help you to bridge the last mile customer connect. It allows customers to scan and place a service request and one-click purchase of AMC and extended warranty products.

Pricing innovation

Pay for actual distance traveled, and skill-based man-hours. Our technology focuses on optimizing the route, first call resolution, and right skilled manpower allocation to maximize output

Beyond partnership

Targeted Investment to enhance customer experience is our constant endeavor. We constantly evaluate what is best for you and your customers and build technology infrastructure and manpower resources to exceed expectations.

Guide to customer service transformation

From

Limited focus on CX: Inability to manage customer experience due to disparate process
Lack of transparency: Opaque systems create trust gaps with customers
No Optimization: The rule-based system leaves out the scope for process optimization
Inconsistent Quality: Hiring and retaining quality manpower due to lack of smart incentives

To

CX is our priority #1: All processes are created to deliver a consistent customer experience
Realtime updates to both you and your customers: Automatic updates & tracking of the work order in a seamless manner.
Continuous improvement: Analyze real-time data to provide right recommendations (e.g. estimate time of completion) to customers
Consistent Quality: Training is a constant process at Lumturo. Our machine learning algorithms determine courses based on real-time customer and team feedback

Blogs

by Ashwin Dhumal
How millennials are going to force enterprises to change their product ownership experience.
Read More
by Ashwin Dhumal
This is one thing your product servicing business can’t overlook.
Read More
by Shashank Kabra
The Definitive Guide to Achieving Customer Success
Read More

Team

Ashwin Dhumal
Ashwin leads business and sales for LumturoPreviously worked as Director Sales at Sproxil South Asia & Middle East & Eaton Corporation. MBA. 12+ years of cross-functional experience in sales, strategy, and M&AView Linkedin Profile
Rajath Kedilaya
Rajath leads the product and technology for Lumturo.17 years of experience building hardware and software products. Previously worked as director of product at Ola, head of tech at Chumbak & Founder-CEO at YourCabs.View Linkedin Profile
Shashank Kabra
Shashank leads the operations for Lumturo.16+ years of experience in starting and running businesses. Cofounded and exited iRunway (an IP services business with over $10M in revenue). Graduated from IIT BombayView Linkedin Profile
Partner with Lumturo to enhance post-sales customer service.
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